What certifications do your EV charging stations have?
Our EV charging stations are certified with CE, UL,TUV, and RoHS, ensuring compliance with international safety and environmental standards. For specific models, additional certifications may be available—please refer to the product details or contact us for more information.
Can the EV charging stations be customized to our specifications?
Yes, we offer customization options such as branding, color, power output, and software integration. Let us know your requirements, and our team will work with you to deliver a tailored solution.
What are the payment terms for bulk orders?
We offer flexible payment options, including T/T, L/C, and secure online transactions through Alibaba’s Trade Assurance. Specific terms may vary based on order size and customization requirements.
How long does it take to fulfill an order, and what shipping options are available?
Standard orders are usually fulfilled within 2-4 weeks, depending on the model and quantity. We offer multiple shipping options, including air, sea, and express delivery, to best suit your timeline and budget.
What is the warranty policy for the EV charging stations?
Our EV charging stations come with a 2-year warranty for the main body and a 3-year warranty for the charging module. Warranty services cover parts replacement and technical support.
Do you provide installation or technical support?
Yes, we offer remote technical support and detailed installation guides. For large projects, we can arrange on-site assistance upon request. We are dedicated to ensuring smooth installation and operation for our clients.
What after-sales services do you offer?
Our after-sales support includes troubleshooting, software updates, and spare parts replacement. We also provide training on station usage and maintenance for your team, ensuring long-term reliability and performance.